Website and Online Services support
Frequently asked questions
I am unable to log in!
If you haven't used 3dmark.com before, you must create an account. The easiest way to do this is to run 3DMark or PCMark and after the tests are complete, click to view your result on 3dmark.com. On the result page you can create a new account either by entering email address and password or by signing in using Google, Facebook or Steam login. Alternatively, if you just want to create a new 3dmark.com account, you can do so here.
When logging in later on, please remember that the email and password are case-sensitive, so type them exactly the same way as you did when registering. If you're still unable to log in, make sure that your browser has cookies enabled, clear all browser caches and delete old cookies from 3dmark.com from your browser.
I have forgotten my password!
You can request a password reset to your email address,
I have forgotten my password and I no longer have access to the email account I used!
In this case, contact Support and include details about your 3DMark/PCMark license keys (if applicable) and we will assist in recovering your account. Use the "Post Privately" option in the support form.
When I try to view a result on 3dmark.com after a benchmark run, I get an error from the benchmark indicating connection failure.
For some reason our server is not receiving your result. Your connection to our web site might be down or our server might be temporarily unavailable. If your regular web browser can not connect to www.3dmark.com, the problem is likely to be with your internet connection. If the connection works, our server might be busy or under maintenance - please try again later and if the problem persists, contact Support.
My system configuration (chipset/processor/video card etc.) is shown incorrectly.
We strive to ensure that all PC hardware is recognized by 3dmark.com but we are fully aware that there are so many different models out there that the database is probably never going to be fully comprehensive as new models are constantly entering the market. Still, we will happily fix any detection issues - just let us know by contacting our support team. Include a link to your result on 3dmark.com if possible.
The computer where I run the benchmark has no internet connection - how can I upload my results?
Free Basic Edition requires network connection for viewing and uploading the results. Advanced Edition includes the option to save the result to a file for upload from another PC. After running the benchmark, you can save the results to a file by selecting "Save" when the run is complete. You can then transfer this file to any computer that has internet connection and the same version of 3DMark/PCMark installed, and either loading the result or selecting "Submit Saved Results". Depending on the exact benchmark, this can be found either by right clicking on the main UI or as an option on the Result tab. Select the file you saved, and your results are uploaded.
How do I link my HWBOT account to my 3dmark.com account?
HWBot is a popular community for competitive overclocking and benchmark leaderboards. Connecting your account makes it easy to submit your 3DMark Time Spy scores to HWBOT.
- Sign in to 3dmark.com and go to the Settings page.
- Scroll down to the Connect HWBOT Account section.
- Enter your HWBOT username and password and click the Connect button.
- If you don't have an HWBOT account, you can create one here.
How do I submit my 3DMark Time Spy scores to HWBOT?
UL and HWBOT are working together to make it easier to submit your benchmark scores to your HWBOT account. Please note that you can only submit results that have passed our score validation checks.
- First, connect your HWBOT account to your 3dmark.com account.
- Next, open the result page for the 3DMark Time Spy score that you want to submit to HWBOT.
- In the top section, below the score, click on the 'Submit result to HWBOT' link.
- Sign in to the HWBOT page that opens.
- You can now add extra details to your result, for example cooling information and hardware details.
- When you are finished, click the 'Submit benchmark result' button to submit your score.
How do I submit other benchmark scores to HWBOT?
Sorry, it is only possible to submit 3DMark Time Spy scores at the moment. We hope to add this feature to other tests in the future.