PCMark for Android Support
PCMark for Android FAQ
What are the minimum hardware requirements for PCMark for Android?
OS: Android 5.0 or laterMemory: 1 GBGraphics: OpenGL ES 2.0 compatibleStorage: 550 MB to install all tests.
Where can I find more technical detail about the tests?
Our PCMark for Android technical guide contains detailed descriptions of the tests and an explanation of how scores are calculated.
I downloaded PCMark for Android, now it's asking to install the tests. What's going on?
With PCMark for Android you can choose which benchmark tests you want to install. You won't lose your scores if you later decide to uninstall some tests to free up storage space.
I noticed that PCMark for Android uses a lot of storage space. Why is it so much bigger than other benchmarks?
PCMark for Android measures the performance and battery life of the whole device using tests based on common, everyday productivity tasks, such as browsing the web, watching videos, working with documents, and editing photos.
Unlike other Android benchmarks that simply show a progress bar while working through various abstract algorithms, with PCMark for Android you see how your device is being tested.
The size of the Work benchmark is a result of the 1080p video content required for the Video Playback test and the set of 4 MP images used in the Photo Editing test.
The PCMark for Android app is 50 MB. TO install all tests requires 550 MB of free storage space. You won't lose your scores if you later decide to uninstall some tests to free up storage space.
PCMark for Android says I have a Mystery Machine. What does that mean?
This message simply means that we haven't mapped your device details in our database yet. There are more than five thousand compatible Android devices and we are working hard to map and verify them all.
Even if your device is not identified, your benchmark score is still perfectly valid for making comparisons. The model and hardware details won't be visible in the Best Devices list until we update our device database. You can get the latest list by completely closing the PCMark for Android app on your device, then restarting it. We refresh the database every hour.
If you have a brand new device model, feel free to report the problem and include a link to a website detailing the hardware specs of your device.
Some of the hardware details shown for my device are incorrect.
We do our best to verify all data. There is a button at the bottom of the "My Device" page where you can report errors you have spotted to us for fixing. Please describe what you believe is incorrect.
Also note that some popular phone models can have different internal hardware depending on where and when they were bought, even if they share the same model name. You may want to first verify your exact model so that you are absolutely certain the data is in error.
If you notice that we have mis-mapped a device (i.e. the data fits to another model of the same device but not yours), do mention that when reporting the issue.
What's going on with the Device Channel score lists? I ran the test and scored better but my score is not there.
The Best Devices list is not a "Hall of Fame" for individual users. The scores in the list are averages of all the scores submitted for each model, with obvious outliers excluded. The aim is to show how devices typically perform with stock settings.
The My Device page shows your personal top scores and lets you share results on social networks.
I'm running a custom ROM and my device isn't recognized (or it is recognized incorrectly).
Most results with custom ROMs simply do not have required model and manufacturer information present so we cannot tell what kind of hardware you have. PCMark for Android does not do any kind of hardware detection - it just reads the manufacturer and model information. This is also the reason why any overclocks do not show in "My device" and processor information only shows the possible maximum known clock speed for the processor model found in the device. Sometimes manufacturers limit the default clock speed to improve battery life and reduce heat.
PCMark for Android is simply not designed to extract this information from the hardware. This also means that if you are using a custom ROM that has a "fake" device string, PCMark for Android can show incorrect information. Most common case seems to be that some Chinese Android tablets have ROMs available that claim that they are "gt-i9300" which is Samsung Galaxy S III (Exynos 4 Quad). Currently there is no workaround for this - if your device manufacturer / model information is incomplete or wrong, PCMark for Android can't identify it. Same is also true for various "knockoff" phones that may physically appear to look like a well-known model (Samsung Galaxy S III and S IV seems to be the most common target at the moment) but the actual internal hardware of the device is completely different. If it's not a genuine device, PCMark for Android most likely won't identify it at all.
In all these cases the benchmark score is still valid - benchmark workloads do not know which device you are using and the performance measured is still accurate, so the issue is mostly cosmetic.
On the PCMark screen, the Work battery life test RUN button is disabled. Why?
The battery must be at least 80% charged before the test will start. Make sure your device is not charging or connected to a PC.